PROTOCOL_ID: OPS-04 // CLASS: CONTINUOUS_OPERATIONS
Managed Cloud Operations
We hold your platform to its SLOs while your team builds, around the clock.
Difficulty: 2 / 3
Engagement overview
Delivery is the start, not the finish. We run your platform as a continuous operation: SLOs defined against what your users actually feel, observability that points at causes instead of symptoms, and an on-call rotation that answers when it matters.
Every change flows through GitOps, so the cluster state in Git is the cluster state in reality, with zero drift between them. When something breaks, incident response is a practiced routine with clear ownership, not an improvisation. You get a platform that stays healthy without pulling your engineers off the roadmap.
Illustrative schematic, not live telemetry
Tools in this engagement
Tools in this engagement
- Prometheus
- Grafana
- Loki
- Alertmanager
- Argo CD
- Opsgenie
From assessment to production
- 01
Onboarding
Inventory the platform, access paths, and the risks that need watching from day one.
- 02
SLO definition
Set service-level objectives against real user impact, with error budgets that drive decisions.
- 03
Observability
Wire Prometheus, Grafana, and Loki so signals lead to causes, and alerts are worth waking up for.
- 04
On-call enablement
Stand up rotations, runbooks, and escalation paths with clear ownership.
- 05
Continuous ops
Run the platform against its SLOs, review incidents, and keep drift at zero.
Ecosystems, tooling, and deliverables
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